Good Morning Sales Superstars,
Who would you guess is the BEST customers we could hope for?
Most all sales authorities agree … repeat customers. Once
someone has had an awesome experience with you and/or Empire, they have the
greatest likelihood of buying again. Absolutely worth a follow up call. Empire
has even given them the incentive of Discover Gift Cards for any referral they
give us. Did I mention, absolutely worth the follow up call. The questions,
even if we are leaving a message, could go something like this:
How are you loving your new floors? We have a repeat
customer special that you might love for smaller projects like the bathrooms. I’m
trying to grow my business, is there a friend, neighbor, family member or
co-worker you think might be interested in some new flooring? Would it be
possible to get an introduction from you to your boss at work? We also do some
fantastic commercial flooring?
Profit in business
comes from repeat customers, customers that boast about your project or
service, and that bring friends with them. ~W. Edwards Deming
Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
720-371-2000
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