Friday, July 31, 2015

Relationship Builders: Todays Kudos & Encouragement (Fri 7-31-15)

Good Morning Relationship Builders,

OK, so I have this friend from time past that was really having a hard time figuring out how to start a story he wanted to tell. After hemming and hawing for a minute, he finally blurts out, “So there I was at Kitty South.” (if you don’t get that reference, you are a better person for it). If you do get that reference you can see how funny his story is probably going to be. (the story didn’t matter – just the delivery)

 Well that segues (weakly) into a great idea I read yesterday on a dating site (Don’t ask, I’m happily married) and I felt the idea was great for our business as well (relationship building). It’s one of the most effective business scripts that I will start to recommend to all of my customers.

Immediately after getting a cell phone number of a customer or after leaving the appointment, send them a text message that states, “Amber, it was a pleasure to meet you. Save my phone number in your phone because if you are like me, you don’t answer unrecognized calls. Cheers, Nick.”

Over 90% of the time, we get an almost instant response of something to the effect of, “lol.  I’m so like that too. Will do and it was great to meet you.”

This works because the text makes the customer feel important. It demonstrates that we have the intent to stay in touch with them after our appointment while simultaneously showing that we’re someone that has higher value with an active business life.  I have found this script helps a lot in removing phone flakes because most customers, and any other busy people, really don’t answer unrecognized phone calls.

No customer walks into your business, gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction. Bill Quiseng

Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
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Thursday, July 30, 2015

Stress Relievers: Todays Kudos & Encouragement (Thursday 7-30-15)

Good Morning Stress Relievers,

Every one of our jobs holds an inherent level of stress. Some days it can be extremely difficult to deal with, and we find ourselves hyperventilating trying to take deep breath after deep breath. And some days it is a lot easier.

As if that wasn't bad enough, we must keep in mind that almost all of our customers are dealing with their own levels of stress. Whether it is because of the house, floors, insurance companies, spouses, work, family, etc.

Now the trick is, locking away our stress in a little box in the back of our brain (okay maybe a big box) so that we can focus on giving our customer our 100% BEST.

Here are a few ideas on how we can manage our stress in order to give our best:
Meditate, Breath deep, Be present, Tune in to your body, Decompress, Laugh out loud, Crank up the tunes, Get moving, Be Grateful, Make a list, Say No, Get rid of negative thoughts, Clean up a bit/shower, Aromatherapy/lavender, Change the scenery/breath deep, Talk to new people, Sleep more/7-9 hours, Eat a chocolate covered strawberry, Get a massage.

I know I have a few of my favorites!!

"In a year you'll barely remember why you felt so stressed, so why stress about it now?" --My mom

Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
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Wednesday, July 29, 2015

Ask Questions: Todays Kudos & Encouragement (Weds 7-29-15)

Good Morning Rockstars!!

The art of selling flooring relies on getting our customer interested in what we have to offer.  It’s easy for us to be excited about our flooring, but we MUST make sure our client is first enthusiastic before asking for them to commit.  For all intent and purpose the sale usually comes down to one of three things: Price/Quality/Availability.

A simple way to find our customers hot buttons is to ask questions.  As we are plying them product info and benefits, ask them questions. Does the 30 ounce or 42 ounce sound better for your needs? Do you just want new or are you looking to fall in love with your floors? Are you liking the speckled or the solid color more? BTW: Do you want to save a little extra money and apply for the ET Credit card or are you going to pay with cash/check/charge?

Don’t forget: quick little stories help the customers decide.

Dan Thompson
Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
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Monday, July 27, 2015

Your Confidence: Today's Kudo's & Encouragement (Mon 7-27-15)

Good Morning Your Confidence,

Jake had an amazing conference call Friday. If you missed it you should be bummed; however, you’re in luck … Here it is: 

Confidence and Presenting
Arrogance is defined as an offensive display of superiority. Confidence is defined as the belief in oneself in their powers and abilities.  Confidence always outweighs Arrogance
Henry Ford said, “Whatever you think you can or you think you can’t, you’re probably right.”  University of Melbourne did a study and found that confident people have higher wages and get promoted quicker. Confidence is something you are born with, or you can develop it over time.

12 Habits of Confident People
·         Happiness from Within 
o   We must be happy and comfortable with ourselves
·         Don’t Pass Judgment
o   Confident people know others have fault and don’t judge others for it
·         Don’t say yes to something unless they want to
o   If they say no, it brings more stress
·         Listen more than they speak
o   Confident people don’t have anything to prove
o   They can learn and grow from listening
·         Speak with Certainty
o   They do not say, “I’m not sure”, “No”, or “Maybe”
§  They find it difficult to get people to listen
·         Seek Small Victories
o   Challenge yourself to attain a goal that is set
o   Example of Small Victory, I am getting 2 cross sales on my leads today
·         Confident people Exercise
o   Higher rating of ourselves in our own eyes which also increases self esteem
·         Don’t Seek Attention
·         Aren’t Afraid to be Wrong
o   Confident people put out ideas and if they are wrong, they learn from them
·         Stick their Necks Out
o   Confident people see an opportunity and take it
·         Celebrate Others Success
o   Don’t focus on yourself, but see what others bring
o   Praise others
·         Aren’t Afraid to Ask for Help
o   They know their own strengths and weaknesses
o   Ask yourself, “What can I do to get better?”
How does this all apply to us?
o   Drive ACE by giving the best presentation that you can
o   Know the company behind you has over 50 years of experience and over 2 million satisfied customers
o   Give a full 10 Step Presentation
o   Master the sales phrases
o   After your product presentation, be confident knowing we have everyday low pricing to meet all the needs of every customer

In sales, top performers find their enthusiasm and belief to be among their most important assets. -

Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
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