Good Morning ACE-ers,
When I consider Acceptable Customer Experience
– I’m reminded of the FDA’s recommended daily allowance: The amount of a particular vitamin, mineral, or nutrient that should be consumed
each day to maintain good health, as determined by the Food and Drug
Administration. I think the FDA’s
RDA is malarkey. In my opinion, it is the minimum needed to not get sick – it is
not optimal health. Similarly, here in Denver, we should consider ACE our
minimum daily allowance. In addition to “no
complaints or issues” let’s go after more –
maybe something like “the most positive reviews in the nation”!!
It is said, “Ability is what we’re capable of doing. Motivation
determines what we do. Attitude determines how well we do it.” Every
single one of our appointments, every day, are subject to our own AMA (Ability,
Motivation & Attitude). Obviously we all have the ability (or else we
wouldn’t be here), so we are good there. The motivation is where we start to
separate the wheat from the chaff. Yesterday we had 19 reps leave a total of 23
quotes. How motivated are we to call our quotes back? That is a rhetorical
question, because if you are anything like me, I know the answer. But now is
where our Attitude kicks in to gear. A number of those “gotta think about it”,
“need to get 3 Q’s” & “1 leggers” ARE simply 1 follow up phone call away
from ordering from us.
Here is my $1,250 proposition for us to consider. If we followed up with all those
Q’s every day, every week, every month, it is not inconceivable for us to
convert an additional 2 per week to SOLD. At an average of $3K per, that’s
nearly an extra $25K for the month … pushing us from $75K to $100K. That’s an
extra $15K per year, what should we buy with that?
The ability is there!! Let’s up our Motivation
& Attitude – Mgmt is motivated to turn every single one of those quotes
into a sale. Go back over this month’s Q’s, call them and get their budget
again, call Mgmt and get their BEST price. Let’s up our sales, up our %’s, up our
commissions, up our bonuses. It’s the 23rd, there are only 7 more
install days this month, let’s FILL EM UP!!
“Don’t judge each day by the harvest you reap,
but by the seeds you plant.” -Robert Louis
Stevenson
Every Q is a planted seed and the
phone/text/email is our water bucket.
Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
720-371-2000
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