Good Morning ACE-ers,
When I consider Acceptable Customer Experience – I’m reminded of the FDA’s recommended daily allowance: The amount of a particular vitamin, mineral, or nutrient that should be consumed each day to maintain good health, as determined by the Food and Drug Administration. I think the FDA’s RDA is malarkey. In my opinion, it is the minimum needed to not get sick – it is not optimal health. Similarly, here in Denver, we should consider ACE our minimum daily allowance. In addition to “no complaints or issues” let’s go after more – maybe something like “the most positive reviews in the nation”!!
It is said, “Ability is what we’re capable of doing. Motivation determines what we do. Attitude determines how well we do it.” Every single one of our appointments, every day, are subject to our own AMA (Ability, Motivation & Attitude). Obviously we all have the ability (or else we wouldn’t be here), so we are good there. The motivation is where we start to separate the wheat from the chaff. Yesterday we had 19 reps leave a total of 23 quotes. How motivated are we to call our quotes back? That is a rhetorical question, because if you are anything like me, I know the answer. But now is where our Attitude kicks in to gear. A number of those “gotta think about it”, “need to get 3 Q’s” & “1 leggers” ARE simply 1 follow up phone call away from ordering from us.
Here is my $1,250 proposition for us to consider. If we followed up with all those Q’s every day, every week, every month, it is not inconceivable for us to convert an additional 2 per week to SOLD. At an average of $3K per, that’s nearly an extra $25K for the month … pushing us from $75K to $100K. That’s an extra $15K per year, what should we buy with that?
The ability is there!! Let’s up our Motivation & Attitude – Mgmt is motivated to turn every single one of those quotes into a sale. Go back over this month’s Q’s, call them and get their budget again, call Mgmt and get their BEST price. Let’s up our sales, up our %’s, up our commissions, up our bonuses. It’s the 23rd, there are only 7 more install days this month, let’s FILL EM UP!!
“Don’t judge each day by the harvest you reap, but by the seeds you plant.” -Robert Louis Stevenson
Every Q is a planted seed and the phone/text/email is our water bucket.
Floors By Tomorrow
Auth Rep of Empire Today
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