Monday, May 4, 2015

Trackers: Todays Kudos & Encouragement (Mon 5-4-15)



Good Morning Trackers,
On the very rare occasion we go to a customer’s home and we leave a quote because they aren’t ready, or they need to think about it, or believe it or not, we’re the 1st and they have to get 3 quotes. That is going to happen.

My follow up recommendations are as simple as 1, 2, 3 …

FIRST: Make sure we have 3 very important pieces of information. Cell phone number, email & their permission to just “touch base” in a day or three or a week.
SECOND: Have a system, however simple to keep this information.
THIRD:  SCHEDULE 15 minutes per day to do our follow ups. Whether we call, text or email – JUST DO IT.

NOW: Text or email them a Thank You for the meeting same day, then follow up with a call in the time frame we agreed on in the original meeting.

If we don’t care enough to follow up, then why should our customers? ~ Dan Thompson

Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
720-371-2000
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