Good Morning Neutralizers,
In our continuing growth to become better salespeople, business owners and friends, we have to acknowledge (quickly, then move past it) that black hole, energy-suck of a customer. There is no way to know they are lurking behind that door as we approach and knock, but sometimes we can feel the noxious fumes roll over us the second the door opens. This is where we have to be prepared, our initial reaction (to be sure, our continued reaction) must be pleasant. We are representing Empire.
We Neutralize Toxic People
Dealing with difficult people is frustrating and exhausting for most. High EQ individuals control our interactions with toxic people by keeping our feelings in check. When we need to confront a toxic person, as is the case in some of our appointments, we approach the situation rationally. We identify our own emotions and don’t allow anger or frustration to fuel the chaos. We also consider the difficult person’s standpoint and are able to find solutions and common ground. Even when things completely derail, emotionally intelligent people are able to take the toxic person with a grain of salt to avoid letting him or her bring us down.
We Don’t Hold Grudges
The negative emotions that come with holding onto a grudge are actually a stress response. Just thinking about the event sends our body into fight-or-flight mode, a survival mechanism that forces us to stand up and fight or run for the hills when faced with a threat. When the threat is imminent, this reaction is essential to our survival, but when the threat is ancient history, holding onto that stress wreaks havoc on our body and can have devastating health consequences over time. In fact, researchers at Emory University have shown that holding onto stress contributes to high blood pressure and heart disease. Holding onto a grudge means we’re holding onto stress, and emotionally intelligent people know to avoid this at all costs. Letting go of a grudge not only makes us feel better now but can also improve our health.
One of my Favorite lines from the ’89 movie Roadhouse:
Dalton: If somebody gets in your face and calls you a #$%^^&*^, I want you to be nice. Ask him to walk. Be nice. If he won't walk, walk him. But be nice. If you can't walk him, one of the others will help you, and you'll both be nice. I want you to remember that it's a job. It's nothing personal.
Floors By Tomorrow
Auth Rep of Empire Today
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