Good Morning Name Callers,
Yes, there are many names that come to mind with respect to some of our customers; however, none as important as their real name. Our goal from here on out is to use their name many times during the appointment. When we call for manager assist, we must not say anymore, “I’m at my 9 o’clock” or “I’m here in Denver”. We NEED to call them by name and say, “I’m here with Bob & Jan”
People want to be treated as human beings, not objects. Using their name is the fastest and most reliable way of building rapport and creating a good first impression. We are frequently reminded this is a relationship building business … that we just happen to build and sell in one call and under 2 hours!! OK, maybe that was a little tongue in cheek, but honestly, if we spend 60 minutes building rapport/relationship throughout the 10 steps, the sale CAN happen in the last 30 minutes.
“Remember that a person’s name is to that person the sweetest and most important sound in any language. The information we are imparting or the request we are making, takes on a special importance when we approach the situation with the name of the individual.” – Dale Carnegie
Floors By Tomorrow
Auth Rep of Empire Today
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PS: Self Gen plug: After our appointment, when we go out to our car to warm it up & dispo our lead (because that is what we all do here in Denver) Take 1 minute to call a For Sale/Rent sign in the neighborhood and introduce ourselves and offer service.
PSS: Be VERY AWARE of install availability EVERYTHING LIMITED for Fri/Sat (except tile/lvt/lvp)
PSSS: Vanilla Ice (80’s pop star) just tweeted to remind us to be careful on the ice, ice baby!!