Good Morning Neutralizers,
In our continuing growth to
become better salespeople, business owners and friends, we have to acknowledge (quickly,
then move past it) that black hole, energy-suck of a customer. There is no way
to know they are lurking behind that door as we approach and knock, but
sometimes we can feel the noxious fumes roll over us the second the door opens. This is where we have to be prepared, our
initial reaction (to be sure, our continued reaction) must be pleasant. We are
representing Empire.
We Neutralize Toxic People
Dealing with difficult people is frustrating and
exhausting for most. High EQ individuals control our interactions with toxic
people by keeping our feelings in check. When we need to confront a toxic
person, as is the case in some of our appointments, we approach the situation
rationally. We identify our own emotions and don’t allow anger or frustration
to fuel the chaos. We also consider the difficult person’s standpoint and are
able to find solutions and common ground. Even when things completely derail,
emotionally intelligent people are able to take the toxic person with a grain
of salt to avoid letting him or her bring us down.
We Don’t Hold Grudges
The negative emotions that come with holding onto a
grudge are actually a stress response. Just thinking about the event sends our
body into fight-or-flight mode, a survival mechanism that forces us to stand up
and fight or run for the hills when faced with a threat. When the threat is
imminent, this reaction is essential to our survival, but when the threat is
ancient history, holding onto that stress wreaks havoc on our body and can have
devastating health consequences over time. In fact, researchers at Emory
University have shown that holding onto stress contributes to high blood
pressure and heart disease. Holding onto a grudge means we’re holding onto
stress, and emotionally intelligent people know to avoid this at all costs.
Letting go of a grudge not only makes us feel better now but can also improve our
health.
One of my Favorite lines from the ’89 movie Roadhouse:
Dalton: If somebody gets in your face and calls you a #$%^^&*^,
I want you to be nice. Ask him to walk. Be nice. If he won't walk, walk him. But be nice. If you can't walk him, one of the others will
help you, and you'll both be nice. I want you to
remember that it's a job. It's nothing personal.
Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
720-371-2000
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