Good Morning Relationship Builders,
OK, so I have this friend from time past that
was really having a hard time figuring out how to start a story he wanted to
tell. After hemming and hawing for a minute, he finally blurts out, “So there I
was at Kitty South.” (if you don’t get that reference, you are a better person
for it). If you do get that reference you can see how funny his story is
probably going to be. (the story didn’t matter – just the delivery)
Well
that segues (weakly) into a great idea I read yesterday on a dating site (Don’t
ask, I’m happily married) and I felt the idea was great for our business as
well (relationship building). It’s one of the most effective business scripts
that I will start to recommend to all of my customers.
Immediately after
getting a cell phone number of a customer or after leaving the appointment,
send them a text message that states, “Amber, it was a pleasure to meet you.
Save my phone number in your phone because if you are like me, you don’t answer
unrecognized calls. Cheers, Nick.”
Over 90% of the
time, we get an almost instant response of something to the effect of,
“lol. I’m so like that too. Will do and
it was great to meet you.”
This works
because the text makes the customer feel important. It demonstrates that we
have the intent to stay in touch with them after our appointment while
simultaneously showing that we’re someone that has higher value with an active
business life. I have found this script
helps a lot in removing phone flakes because most customers, and any other busy
people, really don’t answer unrecognized phone calls.
No customer walks
into your business, gives you money and then says, “Dissatisfy me, please.” Aim
for 100% customer satisfaction. – Bill Quiseng
Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
720-371-2000
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