Good Morning Name Callers,
Yes, there are many names that come to mind with respect to some
of our customers; however, none as important as their real name. Our goal from
here on out is to use their name many times during the appointment. When we
call for manager assist, we must not say anymore, “I’m at my 9 o’clock” or “I’m
here in Denver”. We NEED to call them by
name and say, “I’m here with Bob & Jan”
People want to be treated as human beings, not objects.
Using their name is the fastest and most reliable way of building rapport and
creating a good first impression. We are frequently reminded this is a
relationship building business … that we just happen to build and sell in one
call and under 2 hours!! OK, maybe that was a little tongue in cheek, but
honestly, if we spend 60 minutes building rapport/relationship throughout the
10 steps, the sale CAN happen in the last 30 minutes.
“Remember that a
person’s name is to that person the sweetest and
most important sound in any language. The
information we are imparting or the request we are making, takes on a special
importance when we approach the situation with the name of the individual.”
– Dale Carnegie
Floors By Tomorrow
Auth Rep of Empire Today
Sales Trainer
720-371-2000
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PS: Self Gen plug: After our appointment, when we go out to
our car to warm it up & dispo our lead (because that is what we all do here
in Denver) Take 1 minute to call a For Sale/Rent sign in the neighborhood and
introduce ourselves and offer service.
PSS: Be VERY AWARE of install availability EVERYTHING
LIMITED for Fri/Sat (except tile/lvt/lvp)
PSSS: Vanilla Ice (80’s pop star) just tweeted to remind us
to be careful on the ice, ice baby!!
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